Our Helpline
Call us local at 314-380-7774 or toll-free at 844-785-7774 from Friday to Monday, 1:00 PM to 7:00 PM to access free, confidential, and identity-affirming peer support.

Schedule a Call with SQSH

Have you ever thought about calling SQSH, but hesitated because it’s hard to pick up the phone? We understand how intimidating it can be to access a service, especially for those of us with phone anxiety. To increase the accessibility of our service, SQSH is launching a call request system! Now, you can request a scheduled call from one of our trained LGBTQIA-affirming peer counselors. We will still take all incoming calls, so if you wish to speak with a SQSH volunteer right away, call us local at 314-380-7774 or toll-free at 844-785-7774 between Friday-Monday, 1PM-7PM. This feature was launched October 19, 2020.

How to Use Our Helpline

Our Helpline operates from Friday through Monday, 1:00 to 7:00 PM. Call in to process emotions, talk through resources, brainstorm ideas to assist a friend or loved one, or simply have a meaningful conversation. In the event that we are offline but you would still like to speak with someone, we recommend using the local and national hotlines listed under External Resources.
What are some situations in which you might call SQSH? What are some of the day-to-day struggles faced by LGBTQIA+ folx? Watch this short film produced by community members to find out!
Disclaimer: We are a short-term volunteer-operated peer counseling service. If you are experiencing a medical or mental health emergency, please call someone you trust, 911, or one of the local or national hotlines on our Resources page first. We still welcome your call after you have received the immediate help that you need. While we are guided by our Clinical Supervisors, we are no substitute for long-term, professional mental health care. Please visit MTUG's list of vetted providers to connect with a LGBTQIA-affirming healthcare provider in the St. Louis region.

Helpline Features & Policies

Our Helpline fills a unique niche in the St. Louis region as the only LGBTQIA-specific tele-service using a peer counseling approach. Although we are a St. Louis-specific organization, we welcome calls from anywhere in the world! If you call from outside of St. Louis, our volunteers are still able to provide peer counseling and emotional support, but would work collaboratively with you to search for and explore suitable resources in your area. We operate our Helpline based on the following principles and procedures:

Helpline Curriculum

Before taking calls, all Peer Support Helpline Volunteers undergo 48+ hours of intense training and evaluations on an extensive range of issues that LGBTQIA+ callers may face. Active volunteers continue to train and refresh their skills throughout the year. Here is an outline of our 48-hour standard Helpline Training:

Learn more about our Helpline Curriculum!

SQSH’s Peer Counseling Slide Deck (Summer 2021)

Contact Us

Have a question, suggestion, or desire to make a general connection? Get in touch!

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